Return and Refund Policy

At Harmonie Lumin, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Return Policy

Return Eligibility
– Condition: Items must be unused, in the same condition as received, and in the original packaging.
– Time Frame: You have 7 days from the delivery date to return an item.

Return Process
– Initiation: Contact our customer service team at [email protected] with your order number and reason for the return.
– Authorization: We will provide a return authorization and instructions on how to send your item back to us.

Refund Policy

Processing
– Inspection: Once we receive your returned item, we will inspect it and notify you within five business days of the approval or rejection of your refund.
– Approval: If approved, a refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Partial Refunds
– Conditions: Partial refunds may be granted for items returned more than 7 days after delivery, items not in their original condition, or items missing parts not due to our error.

Exchange Policy

If you need to exchange an item for a different size, color, or model, please contact us at [email protected]. We will guide you through the exchange process and ensure you receive the correct item promptly.

Non-Returnable Items

Certain items are non-returnable, including:
– Gift cards
– Custom or personalized products
– Items marked as final sale

Shipping Costs

Return shipping costs are the customer’s responsibility, except in cases where the item arrived damaged or we made an error in your order. In such cases, we will cover the return shipping costs.

Contact Us

If you have any questions about our return or refund policies, please contact us. Thank you for choosing Harmonie Lumin. We value your business and are here to ensure you have a positive shopping experience.